Policies

Thanks for browsing Shop Dina's Days! You can learn more about us here. Below you'll find our shop policies: 

Items in this shop are sourced pre-owned, vintage, like new, or new with tags.

REFUNDS

All sales are final. If your item arrives damaged or if there is something wrong with your order, please contact us.

SHIPPING

COSTS: All of our products are shipped via USPS or UPS to the United States and Canada, which include standard USPS Priority, First Class, and UPS Ground delivery. Shipping cost is calculated by the carrier based on the weight of your package and your location.

TIMES: Delivery times may vary based on the shipping service. Orders are processed within 2-3 business days. We cannot guarantee delivery dates once the order has been processed by USPS or UPS.

If an order has been marked as delivered, we are unable to provide replacement items. Orders that arrive damaged can be refunded or replaced with another item.  

DAMAGED ITEMS: If your item arrives damaged, please provide 7 images within 5 days of receiving the damaged item to hello@dinasdays.com. 

UNDELIVERABLE PACKAGES: We are not responsible for items shipped to wrong addresses. Please ensure that the address you provide is a valid, deliverable address. If your order is returned to us by the shipping provider, the shipping cost(s) will be deducted from the total order.

If you haven't received your package, please let us know.

PICK UP

We do not offer local pickup at this time. 

CANCELLATIONS

If needed, you may cancel an order within 12 hours of placing it if it has not been shipped. Please use the form on the contact page to request a cancellation.

 

ITEM CONDITIONS

Items in this shop are sourced pre-owned, vintage, like new, or new with tags. Please refer to the items conditions glossary for detailed information on the condition of the item. Any flaws will be mentioned to the best of our ability. 

New

New with tags (NWT), unworn, unaltered, and includes the original tags

Like New / Great

New without tags (NWOT) or very lightly used with no flaws or damage

Good

Gently used, but still may have minor flaws such as pilling, stretching, loose threads

Fair

Multiple minor flaws, defects, or damage such as rips, light stains, pilling

Poor

Heavily used and has major cosmetic flaws or damage such as holes, stains, fading, or missing button/beads